Return and Exchange Policy

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Mk-I:

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may return it for a refund or exchange under the following conditions:

1. The item must be in new and unused condition and must include all original packaging and accessories. Items not in this condition will not be accepted for return or exchange.

2. Returns and exchanges must be initiated within 30 days of receiving your item.

3. A valid receipt or proof of purchase is required for all returns or exchanges.

How to Initiate a Return or Exchange:

1. To initiate a return or exchange, contact us at Support@criticalmechanics.com. We will provide you instructions on where to send the returned items.

2. You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive the returned item.

3. Once your return is received and inspected, we will issue your refund given that the above requirements have been met.

Damages or Issues:

1. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges:

1. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:

1. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Support@criticalmechanics.com.